Digital Goods Refund Policy

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We prioritize the quality of our products, and your satisfaction is our top priority. However, given that our products are digital goods delivered via Internet download, we typically do not provide refunds.

Although we are happy to honor your request for a refund under the following conditions:

Product Not Delivered:

If you encounter a situation where you do not receive the delivery email from us due to mail issues, The Citadel Cyber (The Citadel Cyber Guardian Mobile Security App) , doing business as “GRY HAT CYBERSECURITY LLC” may request proof of your report to the mail service regarding the missing item.

Issue With Product Download:

If you encounter difficulties when downloading the product, The Citadel Cyber (The Citadel Cyber Guardian Mobile Security App) , doing business as “GRY HAT CYBERSECURITY LLC” recommends contacting your browser provider’s support team. The Citadel Cyber (The Citadel Cyber Guardian Mobile Security App) , doing business as “GRY HAT CYBERSECURITY LLC” ensures compatibility with all major browsers, and issues of this nature typically come from the browser, firewall, or network settings.

Product Not as Described:

Refund requests based on this reason are evaluated on a case-by-case basis and are subject to our approval. To avoid such claims, we encourage all customers to review our free samples, such as video overviews, demo links, product samples, and screenshots, for each product type before making a purchase.

Software Defects:

Despite rigorous testing before release, unforeseen errors may occasionally occur. If you encounter an issue of this kind, please submit it to our Support Team for their assessment of your refund request.

Refund requests must be submitted within 3 of your initial purchase.

We value your trust and strive to ensure your contentment with our products. If you have any questions or concerns, please do not hesitate to contact our support team at

Fraudulent Transactions:

In the event of suspected fraudulent activity, The Citadel Cyber (The Citadel Cyber Guardian Mobile Security App), doing business as “GRY HAT CYBERSECURITY LLC,” reserves the right to investigate any transaction. If you believe that a charge on your account is due to fraud, we encourage you to contact your bank or credit card provider immediately for assistance. You may also report the incident directly to our support team at info@thecitadelcyber.com. Please note that any refund requests related to fraudulent transactions will be handled in accordance with applicable laws and regulations.

Email: info@thecitadelcyber.com

Phone : +1 714-794-2803

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Last Updated: August 31, 2025